Privacy Statement

The Learning Company is a trading name of The Leaders Company Limited, a Guernsey registered company (57993).

The company provides training services. You can contact us by email or telephone as noted in our contacts section.

We are committed to safeguarding and preserving the privacy of our customers and adhering to The Data Protection (Bailiwick of Guernsey) Law, 2017 and the General Data Protection Regulation (EU) 2016/679. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you while you visit our website.

Information we collect and use

The Leaders Company collects information when you use our website, when we provide training courses to you and your organisation and when we provide specialist consultancy support to you or the organisation you work for.

We do not obtain information about you from third parties without your knowledge.

This information can be provided to us via our website, eg via our contact forms, direct email, internet communication methods (e.g. WhatsApp), in person, via the telephone, text and via assessment sites.

We may collect data relating to:

  • Your name, address, email address, telephone numbers and other contact information.

  • Your date of birth, only when required by ILM for ILM recognised courses.

  • Your dietary requirements and additional needs.

  • Details of payments you make to us

  • Your billing requirements (to pay your invoices)

  • Information about how you use our services, including training courses.

  • Human data (e.g. personality type) including from psychometric assessments that you have completed. 

How we use your information

We use your information to:

1) Fulfil your needs and requirements, including:

  • Administration of a training course, including providing information to ILM for ILM recognised courses and providing an inclusive training environment.

  • Provision of coaching, training and consultancy services

  • Subscribing to our newsletters

  • Responding to your queries

  • Paying your invoices.

We will not automatically subscribe you to our marketing database. We will not provide your information to a third party unless required as part of the service we are providing to you, e.g. for awarding certification when completing a training programme. Where we provide data to a third party, this will be made clear to you before you provide us with the information that will be shared.

When providing us with information via psychometric and other human data surveys as part of a course or an employer-sponsored exercise, some or all of your information may be provided to your employer and subject to their policies.

We engage consultant trainers and may share your relevant information with them to enable them to provide the contracted training. Our consultant agree to The Learning Company Limited privacy policy when providing services to The Learning Company.

2) For the operation of our business, including:

  • paying bills

  • arranging invoices and payments

  • producing our financial accounts and financial statements

  • corporate governance, e.g. in our board reports

  • IT administration, internal communication, internal training.

Who do we share your data with?

We do not share your personal data routinely, however the following people may have limited access to your personal data from time to time:

  • ILM for ILM recognised courses;

  • Our outsourced IT provider;

  • Our outsourced accounting and tax advisors;

  • Your employer, where your employer has arranged your training.

  • Our website development team.

Transparency

You can ask us anytime what information we are holding so that you can choose how it is used, ensure that the information is up to date or deleted if no longer relevant. You can unsubscribe from our marketing database at any point or contact us to be unsubscribed from our database during normal working hours.

Security

We take the security of your personal data very seriously. We take appropriate organisational and technical measures to prevent unauthorised access to your information.

Website specific information

When you use our website, we use non-personal identification information (“cookies”) whenever you interact with our Site. The cookie contains an encrypted session ID required for the functioning of the Site. We do not use any other form of cookies.

Disclosing Your Information

We will not disclose your personal information obtained via this website to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  1. Where we are legally required by law to disclose your personal information.

  2. To further fraud protection and reduce the risk of fraud.

Third Party Links

On occasion we include links to third parties on this website and via our training materials. Where we provide a link it does not mean that we endorse or approve that site's policy towards privacy. You should review their privacy policy before sending them any personal data.

Your rights in connection with personal information

You have the following rights under the Data Protection (Bailiwick of Guernsey) Law, 2017:

  • Right to data portability: right to request the transfer of your personal information to another party.

  • Right of access to your personal information (i.e. "subject access request"). This enables you to receive a copy of the personal information The Learning Company holds about you.

  • Right to object to processing of your personal data: i.e. where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes or if data were being processed on grounds of public interest or for historical or scientific purposes.

  • Right to rectification of the personal data: This enables you to have any incomplete or inaccurate personal data we hold about you corrected.

  • Right to erasure of your personal data: This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.

  • Right to restriction of processing of your personal data: This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.

  • Right to be notified of rectification, erasure and restrictions.

  • Right not to be subject to decisions based on automated processing.

If you want to exercise any of these rights, please contact phil.eyre@tlc.gg

Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact phil.eyre@tlc.gg

Your right to complain

If you have a complaint about how we have handled or processed your personal data, we would prefer it if you contact us directly in the first instance (phil.eyre@tlc.gg), however you can also contact the Office of the Data Protection Authority (‘ODPA’) directly at the following address:

Office of the Data Protection Authority, Block A, Lefebvre Court, Lefebvre Street, St Peter Port, Guernsey, GY1 2JP

You can also make a complaint via their website.

How to obtain more information

If you have any questions regarding our privacy policy, data protection or any other issue related to the way we process your data please contact: 

The Data Controller, The Leaders Company Limited, 3rd Floor, Somers House, Rue du Pre, St Peter Port, Guernsey, GY1 1LU

Or email us via our contact form.

Changes to this privacy notice

We may update this privacy notice from time to time and will publish our latest version via this website. This notice was last updated on 13/09/2025.